Effective Date: 13/02/2026

1. Introduction

Walkley Loft Conversions Ltd ("we", "us", "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with:

  • UK General Data Protection Regulation (UK GDPR)

  • Data Protection Act 2018

2. Company Details (Data Controller)

Walkley Loft Conversions Ltd
216 Hawthorn Cres
Portsmouth
PO6 2TS
United Kingdom

Telephone: 07415 884292
Email: info@walkleylofts.uk

For any data protection enquiries, please contact us at the email above.

3. What Personal Data We Collect

We may collect and process the following types of personal data:

Information You Provide Directly

  • Full name

  • Email address

  • Phone number

  • Property address

  • Project details

  • Any information submitted via contact forms

Information Collected Automatically (Website Use)

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Date and time of visit

  • Referring website

4. Lawful Basis for Processing (UK GDPR Article 6)

We process personal data under the following lawful bases:

  • Contractual necessity – To provide quotations, services, and manage projects

  • Legitimate interests – To improve our services and website

  • Legal obligation – To comply with tax and regulatory requirements

  • Consent – For marketing communications and optional cookies

5. How We Use Your Data

We use personal data to:

  • Respond to enquiries

  • Provide quotations and services

  • Manage construction projects

  • Send service-related communications

  • Improve our website and services

  • Comply with legal obligations

  • Send marketing communications (only with consent)

6. Marketing Communications

We will only send marketing emails if:

  • You have explicitly opted in, or

  • You are an existing customer and we are promoting similar services (soft opt-in).

You may unsubscribe at any time by:

7. Data Sharing

We do not sell personal data.

We may share data with:

  • Accountants

  • Legal advisors

  • Subcontractors (only where necessary for your project)

  • IT and website hosting providers

All third parties are required to respect the security of your data.

8. Data Retention

We retain personal data only as long as necessary:

  • Enquiry data: up to 12 months

  • Project records: up to 6 years (for legal/tax purposes)

  • Marketing consent records: until withdrawn

9. Data Security

We implement appropriate technical and organisational measures including:

  • Secure email systems

  • Password-protected devices

  • Encrypted backups

  • Restricted data access

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Rectify inaccurate data

  • Request erasure ("right to be forgotten")

  • Restrict processing

  • Data portability

  • Object to processing

  • Withdraw consent at any time

To exercise your rights, contact: info@walkleylofts.uk

You also have the right to complain to:

Information Commissioner’s Office (ICO)
www.ico.org.uk

11. International Transfers

We do not intentionally transfer personal data outside the UK.
If any third-party provider processes data outside the UK, appropriate safeguards will be in place (e.g., Standard Contractual Clauses).

12. Updates to This Policy

We may update this Privacy Policy periodically.
The latest version will always be available on our website.